Last updated: 05:16pm 30 March 2020 (AEST)

Intrepid Travel is suspending tours departing between 16 March until at least 31 May, 2020

The safety and wellbeing of our travellers and staff is our priority, therefore, effective Monday 16 March Intrepid Travel will suspend all tours until at least 31 May 2020. 

Given the unprecedented impact of coronavirus (COVID-19) we have updated our Booking Conditions and suspension policies to adapt to the constantly evolving nature of this pandemic. The most recent update took immediate effect on 14 March 2020

Updated Booking Terms & Conditions

Tours departing from 16 March 2020 to 31 May 2020

  • If you have booked a tour departing between 16 March 2020 and 31 May 2020 you will receive a credit of 110% of monies paid (excluding polar, flights and insurance) to use towards an alternative tour with a departure date before 30 April 2022 (excluding polar, flights and insurance). This travel credit will be automatically applied to your Intrepid booking.

Tours departing from 1 June 2020

  • At this stage all tours departing from 1 June 2020 will continue as planned. If there are changes, or if your trip is suspended, you will be notified directly by our customer care team or your travel agent. 

  • If you choose to suspend your tour departing from 1 June 2020, you will receive a credit of monies paid (excluding polar, flights and insurance) to use towards an alternative tour with a departure date before 30 April 2022. For future travel full payment is due 21 days prior to the departure of your trip.

Customers currently travelling

If you are currently on an Intrepid tour, in destination and about to join your tour, or are en route to your tour we will keep you informed with developments and advice as best we can.

Advice for current travellers

Get in touch

You can contact our support team online or over the phone, we are currently experiencing significant call volumes and long wait times. We will be contacting all customers pre-31 May 2020 as soon as possible. 

We are grateful for your support through this challenging time, and encourage everyone to be kind to one another while we navigate this global crisis. 

Contact us

Deutsch

Allgemeine Reisebedingungen (ARB) von Intrepid Travel GmbH.